Lexvault client testimonials

Client Experiences

What Clients
Have Said

The accounts below come from businesses and individuals who engaged Lexvault for IP registration, employment advisory, and compliance work across Malaysia.

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400+

Clients Assisted

15+

Years of Practice

4.8

Satisfaction Score

3

Practice Areas

Client Voices

Testimonials

We needed to register a trademark for a new product line before our market launch. Raihanah handled the search and application thoroughly and kept us updated without us having to ask. The process was longer than I initially expected — trademark registration simply takes time — but we always knew exactly where things stood. I'd use Lexvault again without hesitation.

NR

Nadia Rahman

Brand Manager · Kuala Lumpur

IP Registration · April 2026

Our company was preparing for a staff reduction and I wasn't confident our procedures were fully compliant with the Employment Act. Farouk reviewed our processes and employment contracts, pointed out a few areas that needed correcting, and provided a clear advisory note. The fee was fair for the work done. The only thing I'd note is that turnaround took a few extra days beyond the initial estimate, though this was communicated early.

CT

Chow Teck Lim

HR Director · Petaling Jaya

Employment Advisory · March 2026

We commissioned a compliance audit ahead of seeking Series A investment. Serene was meticulous — she reviewed our PDPA compliance, licensing, and corporate governance against the Companies Act and came back with a report that was genuinely useful. Not just a list of problems, but a ranked set of actions with clear explanations. Our investors commented on how well-prepared the legal section of our deck was.

SK

Siti Khairul

Founder & CEO · Kuala Lumpur

Compliance Audit · April 2026

I received a dismissal letter and wasn't sure if the process had been followed correctly. Farouk at Lexvault reviewed the letter and my employment contract, explained my options under the Industrial Relations Act, and helped me understand what a realistic outcome looked like. He didn't make promises, but he gave me the clarity I needed to decide how to proceed. That was exactly what I required.

AK

Arjun Kumar

Operations Manager · Shah Alam

Employment Advisory · March 2026

As a software developer turning a personal project into a commercial product, I wasn't sure how copyright and software patents worked in Malaysia. Lexvault explained the distinctions clearly, carried out the relevant searches, and managed the registration process on my behalf. The process was more involved than I anticipated, but the team was patient in explaining each step. My copyright is now formally registered.

WC

Wei Chen Tan

Software Developer · Cyberjaya

IP Registration · March 2026

We used Lexvault for a regulatory compliance audit as our F&B business expanded to a second location. The review was thorough — our licensing, food safety regulatory obligations, and data handling practices were all covered. The report was practical and clearly written, not full of legal jargon. We addressed the priority items within two weeks of receiving it. Good value for the scope delivered.

LM

Lena Mohd Azmi

Business Owner · Mont Kiara

Compliance Audit · April 2026

Case Studies

How We Helped

Case Study · Intellectual Property · Kuala Lumpur Tech Startup

The Challenge

A technology startup had been operating under a brand name for two years without registering the trademark. A competitor began using a similar name in the same industry, creating potential confusion in the market.

The Approach

Lexvault conducted a thorough trademark search, assessed the risk posed by the existing similar name, prepared the application with appropriate class designations, and filed through MyIPO. We documented the client's prior use to support the application timeline.

The Outcome

The trademark was filed successfully. The client now holds a formal record of their registered mark and is in a stronger position to address any future infringement. The engagement was completed within the agreed scope and fee.

Case Study · Employment Law · Manufacturing Firm, Selangor

The Challenge

A manufacturing company needed to restructure following a decline in contracts. HR was uncertain whether their domestic inquiry procedures met current Employment Act requirements, and whether the planned retrenchments would withstand an Industrial Court challenge.

The Approach

Farouk reviewed the company's existing employment contracts, HR handbook, and proposed retrenchment process. He identified two procedural gaps and produced a revised retrenchment procedure that aligned with the Employment Act and Industrial Relations Act requirements.

The Outcome

The retrenchment proceeded with corrected documentation. No Industrial Court claims were filed. The client's HR team now has a clearer understanding of compliance requirements for future workforce changes.

Case Study · Compliance Audit · E-Commerce Business, Kuala Lumpur

The Challenge

An e-commerce business with a rapidly growing customer database had not formally assessed its obligations under the Personal Data Protection Act 2010. It was also unclear whether all of its operational licences were current.

The Approach

Serene conducted a two-week audit covering PDPA compliance, licensing status, corporate governance, and terms of service adequacy. The report identified five priority items — including two requiring immediate action — ranked by risk level.

The Outcome

The business updated its privacy policy, renewed an expired business licence, and implemented basic data governance procedures within one month of the report. The founders described the audit as the most productive legal expenditure the company had made.

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