Client Experiences
What Clients
Have Said
The accounts below come from businesses and individuals who engaged Lexvault for IP registration, employment advisory, and compliance work across Malaysia.
← Back to Home400+
Clients Assisted
15+
Years of Practice
4.8
Satisfaction Score
3
Practice Areas
Client Voices
Testimonials
We needed to register a trademark for a new product line before our market launch. Raihanah handled the search and application thoroughly and kept us updated without us having to ask. The process was longer than I initially expected — trademark registration simply takes time — but we always knew exactly where things stood. I'd use Lexvault again without hesitation.
Nadia Rahman
Brand Manager · Kuala Lumpur
IP Registration · April 2026
Our company was preparing for a staff reduction and I wasn't confident our procedures were fully compliant with the Employment Act. Farouk reviewed our processes and employment contracts, pointed out a few areas that needed correcting, and provided a clear advisory note. The fee was fair for the work done. The only thing I'd note is that turnaround took a few extra days beyond the initial estimate, though this was communicated early.
Chow Teck Lim
HR Director · Petaling Jaya
Employment Advisory · March 2026
We commissioned a compliance audit ahead of seeking Series A investment. Serene was meticulous — she reviewed our PDPA compliance, licensing, and corporate governance against the Companies Act and came back with a report that was genuinely useful. Not just a list of problems, but a ranked set of actions with clear explanations. Our investors commented on how well-prepared the legal section of our deck was.
Siti Khairul
Founder & CEO · Kuala Lumpur
Compliance Audit · April 2026
I received a dismissal letter and wasn't sure if the process had been followed correctly. Farouk at Lexvault reviewed the letter and my employment contract, explained my options under the Industrial Relations Act, and helped me understand what a realistic outcome looked like. He didn't make promises, but he gave me the clarity I needed to decide how to proceed. That was exactly what I required.
Arjun Kumar
Operations Manager · Shah Alam
Employment Advisory · March 2026
As a software developer turning a personal project into a commercial product, I wasn't sure how copyright and software patents worked in Malaysia. Lexvault explained the distinctions clearly, carried out the relevant searches, and managed the registration process on my behalf. The process was more involved than I anticipated, but the team was patient in explaining each step. My copyright is now formally registered.
Wei Chen Tan
Software Developer · Cyberjaya
IP Registration · March 2026
We used Lexvault for a regulatory compliance audit as our F&B business expanded to a second location. The review was thorough — our licensing, food safety regulatory obligations, and data handling practices were all covered. The report was practical and clearly written, not full of legal jargon. We addressed the priority items within two weeks of receiving it. Good value for the scope delivered.
Lena Mohd Azmi
Business Owner · Mont Kiara
Compliance Audit · April 2026
Case Studies
How We Helped
The Challenge
A technology startup had been operating under a brand name for two years without registering the trademark. A competitor began using a similar name in the same industry, creating potential confusion in the market.
The Approach
Lexvault conducted a thorough trademark search, assessed the risk posed by the existing similar name, prepared the application with appropriate class designations, and filed through MyIPO. We documented the client's prior use to support the application timeline.
The Outcome
The trademark was filed successfully. The client now holds a formal record of their registered mark and is in a stronger position to address any future infringement. The engagement was completed within the agreed scope and fee.
The Challenge
A manufacturing company needed to restructure following a decline in contracts. HR was uncertain whether their domestic inquiry procedures met current Employment Act requirements, and whether the planned retrenchments would withstand an Industrial Court challenge.
The Approach
Farouk reviewed the company's existing employment contracts, HR handbook, and proposed retrenchment process. He identified two procedural gaps and produced a revised retrenchment procedure that aligned with the Employment Act and Industrial Relations Act requirements.
The Outcome
The retrenchment proceeded with corrected documentation. No Industrial Court claims were filed. The client's HR team now has a clearer understanding of compliance requirements for future workforce changes.
The Challenge
An e-commerce business with a rapidly growing customer database had not formally assessed its obligations under the Personal Data Protection Act 2010. It was also unclear whether all of its operational licences were current.
The Approach
Serene conducted a two-week audit covering PDPA compliance, licensing status, corporate governance, and terms of service adequacy. The report identified five priority items — including two requiring immediate action — ranked by risk level.
The Outcome
The business updated its privacy policy, renewed an expired business licence, and implemented basic data governance procedures within one month of the report. The founders described the audit as the most productive legal expenditure the company had made.
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